How long does it take to set up my account?
99% of new accounts are activated the same day.. Once your account is activated you will receive an email from our Sales Team that contains log in information for your website
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How do I cancel my account?
If you wish to cancel your web hosting account, please the sales team at SALESTEAM
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Can I select my own user account name?
Your main account user name is automatically generated and cannot be changed. Please click here to read our account name policy.
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Can I use a .cc domain name?
Yes, we support all the standard domain name suffixes, including .cc!
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I have been notified that my account has been set up but my site is still not active.
If you have received a notification e-mail and it's been over 48 hours, it means either that you did not point your domain name to the right DNS servers, or that your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process.
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I have NOT been notified that my account has been set up and its been over 24 hours.
This could be caused by a provisioning error. If you have not received any e-mails from us with a few hours of ordering please contact our Billing Department.
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What DNS should my domain name point to?
Please refer to your welcome e-mail for details. If your still unsure, please contact our support team.
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Can I get a dedicated IP?
For a small monthly charge, YES.
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What version of software are you running?
We constantly update our software so please contact our support team with your specific request .
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Does e-mail or FTP count against my bandwidth limit?
Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.
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What happens if I exceed my allocated bandwidth?
You will receive an e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact us and purchase more bandwidth. Once you have exceeded your limit, your account is suspended for the rest of the current month.
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Do you support mySQL?
Yes. We run MySQL server version 4 or 5
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How can I edit a mySQL database tables?
You will have access to phpMyAdmin to edit mySQL tables through the use of SQL query language.
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Do you support CGI/Perl scripts?
Yes
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How do I access webmail for my server?
All sites are equipped with web based e-mail. This is all explained in your sign up letter.
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How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML
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Will you place any ads on my site?
NEVER
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